This Refund Policy explains the conditions under which refunds may be issued for vehicle purchases, export services, and related transactions. Our goal is to provide a fair and transparent process while maintaining the integrity of our operations and supplier agreements.

Eligibility for Refunds

Refunds may be considered only under specific circumstances.
– A refund may be issued if Omilli Exports is unable to source the agreed vehicle.
– A refund may be issued if a service cannot be completed due to an internal error on our side.
– Refunds are not available once a vehicle has been purchased, processed, or shipped.
– Refunds are not available for delays caused by third‑party shipping companies, customs authorities, or external events.

Non‑Refundable Payments

Certain payments are non‑refundable due to supplier, auction, and logistics commitments.
– Deposits used to secure a vehicle
– Auction fees, inspection fees, and administrative charges
– Shipping fees once the booking has been confirmed
– Any third‑party costs already incurred on your behalf

These costs cannot be recovered once the process has begun.

Order Cancellations

Cancellation rules depend on the stage of the order.
– Orders cancelled before a vehicle is purchased may be eligible for a partial refund, minus administrative costs.
– Orders cancelled after a vehicle has been purchased or reserved are not eligible for a refund.
– Orders cancelled after shipping arrangements have been made may incur additional charges from the carrier.

Refund Processing

If a refund is approved:
– It will be processed using the same payment method used for the original transaction.
– Processing times may vary depending on your bank or payment provider.
– A confirmation will be issued once the refund has been completed.

Customer Responsibilities

To ensure a smooth process, customers must:
– Provide accurate information when placing an order
– Review all invoices, quotations, and documentation before making payment
– Understand the import duties, taxes, and regulations in their destination country

Refunds cannot be issued for issues arising from incorrect or incomplete customer information.

Disputes

If you believe a refund is justified, you may submit a request for review.
– All requests must include supporting documentation
– Our team will assess the case based on evidence, timelines, and contractual terms
– Decisions will be communicated clearly and professionally